Hey, if you have your Wisephone II and are ready to get started, you've come to the right place!

Here’s an ordered step-by-step guide to help you get set up while avoiding delays or issues. Let’s get started:

1. Get familiar with the Wisephone II Hardware

   Tap on the image to learn more:

   

   Wisephone II Hardware

2. Connect to WiFi

   Unlock your screen and swipe down with two fingers from the top left. Long press on the Wi-FI icon to select and set up your network.

3. Confirm WiseOS Version

   On your home screen, find and tap “Settings”. ****Check that your WiseOS version is 2.4.3 or higher in the top left section of Settings.

4. Wisephone II Portal Setup:

   On your home screen, tap on "Setup" from your Wisephone II home screen and choose "Sign up" to create your new Wisephone Portal account. Once you're logged in, tap on Get Started to add a Wisephone II to your account.

   Now, once you’ve added a Wisephone II to your account, click on the newly created Wisephone card to visit the device page in the Wisephone Portal.

   At this point there are two ways to activate your WiseOS Subscription:

   1. Via the Wisephone Service Plan (The WiseOS Subscription comes bundled in with the Wisephone Service Plan)
   2. Or, via the WiseOS Subscription

   More on that in the next section:

5. Confirm Cell Phone Provider

   You have the choice to use the Wisephone Carrier Services or use your existing cellular carrier on your Wisephone II.

   1. I want to use the Wisephone Service Plan

      This is a carrier plan and comes with the WiseOS Subscription bundled in. In your Wisephone II packaging, you should have received a SIM card. You’ll need that readily available for the next step:

      • I need to transfer my number to Wisephone Service Plan
      • I want a new phone number

   2. Or, I want to use my existing carrier

      Sign up for a WiseOS subscription in the Wisephone Portal to unlock all of your phone's features. Make sure to check carrier compatibility.

6. Insert SIM card

   It's time to insert your physical SIM card into your Wisephone II.

   If you decide to use your own service, please insert your existing carrier's physical SIM card instead of the Wisephone SIM card that was included with your Wisephone. (It is important that this requires a physical SIM card, as the Wisephone II does NOT support eSIM.)

   Tap on the image to learn more:

1. Setup Voicemail

   It's time for you to ****https://techless.zendesk.com/hc/en-us/articles/31903233060365-Access-Voicemail. (This step is important, especially for those who have just activated a Wisephone Service Plan.)

   If you need to reset your voicemail password, reach out to your carrier.

2. Turn Off Messaging Features

   If you are coming from an iPhone, you'll want to review this article: ‣

   If you are coming from another Android device, then you'll want to review this article: https://techless.zendesk.com/hc/en-us/articles/34005882673805-Not-Receiving-Messages-From-Androids

3. Transfer Important Data

   This guide will walk you through the step-by-step process of transferring essential data, such as contacts and photos, to your Wisephone II: ‣

4. Learn How to Answer Phone Calls

   Answering calls might prove to be confusing at first. Check out our helpful explanation and gif: https://techless.zendesk.com/hc/en-us/articles/31903318708621-Answer-a-Phone-Call.

5. Customize Your Home Screen

   Instead of traditional app icons, we offer a unique customization setting that allows you to rearrange the order and choose the Tools you want to see: https://techless.zendesk.com/hc/en-us/articles/30614588723981-Customize-Home-Screen-Tools

Congrats! You should now be set up for success to get the most out of your Wisephone II.

Some housekeeping rules are if you need help, check out the Wisephone II FAQ or text customer support at +1-512-675-1820